At Boulder, we strive to provide you with exceptional service and ensure a seamless shopping experience. Our Shipping Policy outlines the details regarding our shipping procedures and delivery options. If you have any questions or concerns regarding our shipping services, please feel free to contact our customer support team.

Processing and Handling Time: We understand that prompt delivery is crucial to our customers, and we aim to ship orders as quickly as possible. Our standard processing time is 1 business day from the date of your order confirmation. Please note that orders placed after our daily cutoff time (14:00 London Time) will be processed on the next business day.

Shipping Methods and Delivery Options: We offer multiple shipping methods to cater to your specific needs. Please review the available options during the checkout process to select the most suitable method for your order. The following are the shipping options we provide:

  1. 24-Hour Shipping (Mainland UK): For customers located in mainland UK, we offer a 24-hour shipping option. If you select this service, your order will be prioritized, and you can expect to receive it within 24 hours after it has been processed and shipped.

  2. 48-Hour Shipping (Mainland UK): Alternatively, customers in mainland UK can choose our 48-hour shipping option. This service ensures that your order will be delivered within 48 hours after processing and shipping.

  3. Standard Shipping (Mainland UK): Alternatively, customers in mainland UK can choose our standard shipping option. This service ensures that your order will be delivered within 3 - 5 days after processing and shipping.
  4. Standard Shipping (Rest of the UK): For customers located outside of mainland UK, we provide a standard shipping option. With this service, your order will be delivered within 3 to 7 business days after processing and shipping. Please note that additional time may be required for remote areas.

International Shipping: At the moment, we only offer shipping within the UK. We apologise for any inconvenience caused to our international customers and hope to expand our shipping services in the future.

Order Tracking: To keep you informed about the status of your shipment, we provide tracking information for all orders. Once your order has been shipped, you will receive an email notification containing the tracking details. You can also log in to your account on our website to track the progress of your delivery.

Shipping Costs: Shipping costs will be calculated based on the weight, dimensions, and destination of your order. The applicable charges will be displayed during the checkout process for your review before making a payment.

Please note that any customs duties, taxes, or additional fees associated with international shipments are the responsibility of the customer and may be charged upon delivery.

Order Modifications and Address Changes: If you need to make any changes to your order or shipping address after it has been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee modifications once the order has been processed for shipping.

Lost or Damaged Packages: In the unlikely event that your package is lost or damaged during transit, please reach out to our customer support team immediately. We will initiate an investigation with the shipping carrier and work towards a satisfactory resolution.

Thank you for choosing Boulder. We appreciate your business and will continue to prioritise reliable and efficient shipping services to ensure your satisfaction.

Boulder Business Park,
Pioneer way, Lincoln, LN6 3DH

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